"FREQUENTLY  ASKED  QUESTIONS"

Why did the Sterling Municipal Light Department enter into the business of offering long distance service?

By entering into a strategic alliance with NEMTA, LLC Sterling Light can offer its customers high quality long distance service at a savings. By keeping long distance service under local control, Sterling Long Distance can ensure that the multi-channel communications environment of the 1990's and the profits generated by these media, will directly benefit the local Sterling community.

Who is New England Municipal Telephone Associates (NEMTA)?

New England Municipal Telephone Associates, LLC (NEMTA) was formed to help municipal  power companies across Massachusetts enter the telecommunications market and offer competitive long distance services to consumers.
How will the community benefit from this?

Cities and towns across the Commonwealth are facing ever tighter budgets and spiraling costs as they strive to provide local services and improvements to their infrastructure. Sterling is no exception. The profits generated by Sterling Long Distance Telephone service represents an incremental income stream that will be returned to the community.

Who do I call if I have a problem?

Call 1-800-771-5596 for Sterling/NEMTA customer service.

How will I be billed?

Your itemized long distance telephone bill will be mailed to you with all calls in detail.

How will this long distance service compare to what I presently receive from  my current provider?

There is no difference in quality and one of the benefits of de-regulation is that all domestic and international calls travel over the same worldwide telecommunications grid used by the major carriers.

How do I switch my long distance service to Sterling Long Distance Telephone?

It is easy. Simply register on-line or call us and ask to be sent a registration card that you can mail to Sterling Municipal Light Department, 50 Main Street, Sterling, MA 01564 or you may stop by and see us to sign up. Your local carrier may charge you a modest fee - usually $5.00 - to make the switch. Send us a copy of your remittance and we will apply a credit to your first bill.

What other benefits do I receive from Sterling Long Distance Telephone?

Sterling offers calling cards and international service with competitive rates. Also check out Tele-Power dividends, a way to receive credits on your phone bill.


For further information you may call Sterling Long Distance at 978-422-8267 ext. 123 or e-mail ggosson@energysterling.com



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