"WELCOME  TO  STERLING"

For nearly a century, the Sterling Municipal Light Department has been committed to providing customers with quality service and reliable, constant power at competitive rates.  Our business hours are from 7:30 a.m. to 4:00 p.m., Monday thru Friday. For general questions or questions regarding the following mentioned services,  please call Customer Service at 978-422-8267.  If you need to call us after business hours, please leave a message and we will return your call the next business day or you may email us (Click here for E-mails).

** If you are reporting an "OUTAGE", during business hours call 978-422-8267 after hours please call Sterling Dispatch at 978-422-7331. 

A BRIEF DESCRIPTION OF SOME OF OUR SERVICES THAT WE OFFER TO OUR CUSTOMERS ARE LISTED BELOW:

COMPETITIVE RATES:
As you know, the SMLD had to make a few changes to three of our rate structures this past winter.  We held off for as long as we could, but the industry and the prices that we buy electricity at have mandated these changes.  For the most part, Sterling residents and businesses still have very low rates, few additional charges on their bills and have the opportunity for an early payment discount every month (and when financially possible, a much larger discount around the year-end holiday).

The SMLD understands that increases are tough, especially at a time when many other products and services are experiencing large increases.  So, we would like to steer you in the right direction.  You can take it into your own hands to try to achieve a lower electric bill.  First, look into your water heating, refrigeration, kitchen and laundry, lighting, and air conditioning systems.  Where can you conserve, maintain systems/appliances, ensure proper insulation/weatherization, or use energy saving products?

Remember, a 60-Watt light bulb left on for 24 hours costs roughly fifteen cents a day.  Over a month, that is about $5.00.  If you take a close look at all of the items that you have on in your home and cut back on a few of them, then you could save a good deal of money.  Computers, extra refrigerators, unnecessary lights, spare TVs, chargers for cell phones, space heaters, dehumidifiers, etc. may all be areas of savings.

Second, take advantage our program called HELPS (Home Energy Loss Prevention Service), which is a part of HomEnergy, a statewide service.  HELPS offers a toll-free hotline (1-888-333-7525) for energy conservation questions.  They also offer a free home energy audit that will inform you how to implement energy conservation projects in your home.  Call HELPS toll-free 1-888-333-7525 to find out more.

And lastly, keep open communications with our staff.  Arm yourself with this knowledge and you can make a difference!  Remember, savings are only a switch away!

EARLY  PAYMENT  DISCOUNT:
We offer a 10% early-payment discount on the energy portion of your light bill if payment is made:  in full, by 3:30 p.m., at the SMLD, on or before 15 days from the date of billing that is shown on your bill. 

Remember, if you want to save a stamp, you can always come into the SMLD office at 50 Main Street, Sterling, MA (Monday – Friday, 7:30 a.m. to 4:00 p.m.) or the Town Hall office (Monday – Friday, 8:00 a.m. to 4:30 p.m.) and drop off your payment in person or simply drop it off (no cash please) at any one of the three local drop-boxes located at the Library, M.E.B.B. or SMLD.

It is important to remember that your payment is due at the SMLD by 3:30 p.m. on discount day to receive the discount.  Thank you.

HOLIDAY  LIGHTING  CONTEST:
During the Holiday Season, we invite our customers to enter our Annual Holiday Lighting Contest.  Prizes are awarded in two divisions, Residential and Business, and are based on quality, quantity and aesthetics. The "SMLD Holiday Lighting Contest Emeritus Award" is given to a resident or business who has displayed merit and has been a champion over the years of our annual Holiday Lighting Contest. 

NEWSLETTERS:
Look for our newsletter "LIGHT LINES" for information on pertinent light department news and information.

ENERGY CONSULTING AND CONTRACTOR SERVICES:
When necessary, energy consulting and/or contracting services are available to our customers.

TESCO SURGE PROTECTORS:
Residential surge protectors are available from the Sterling Municipal Light Department for a one-time fee of $350.00.  Surge protectors extend the lifetime of sensitive electronics by protecting them at the service entrance from AC surges coming through power lines.

GIFT CERTIFICATES:
Gift certificates are available at the SMLD. Stop by our office at 50 Main Street and purchase one at any time during normal business hours, redeemable by SMLD customer only.

LONG DISTANCE PHONE SERVICE:
Long distance phone service is available to Sterling residents through a strategic alliance with New England Municipal Telephone Associates, LLC better known as NEMTA.

           DIG  SAFE

Federal and State Laws require excavators to notify appropriate utility companies before excavating.  Notifying member utilities individually would be time consuming, but calling Dig Safe simplifies the process. Click on DIG SAFE above to find out more information.

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