Our business hours are from 7:30 a.m. to 4:00 p.m., Monday through Friday.  For general questions please call our Customer Service Department at 978-422-8267.

If you need to call us after business hours, please leave a message and we will return your call the next business day or you may e-mail us (please see the list of contacts below).

For emergencies please call Sterling Police Dispatch at 978-422-7331.

When experiencing power emergencies, please call the SMLD office during business hours and Police dispatch ONLY when our office is closed.