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WEDNESDAY,
FEBRUARY 24, 2010
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The recent snowstorm on Wednesday February 24, 2010
dropped approximately 8” of slushy snow on the Worcester regional area.
Large amounts of rain followed on Thursday February 25, 2010, and
snow fell again on Friday February 27, 2010.
This is not the kind of weather that the Sterling Municipal Light
Department (SMLD) finds appealing. As
we all know from December 2008, these conditions can be perilous. The SMLD is fortunate to have completed permanent repair work
from that December 2008 Ice Storm, along with ongoing tree-trimming work,
and having a strong power system. Mix
the proactive work in with Wednesday’s storm and we only had three (3)
minor outages in Sterling. These
customers were back on line within a short period of time.
What we learned from this particular storm (and from the more than a dozen
phone calls that we received) however was that our community often sees
downed wires and thinks that they are all SMLD power wires. Calls on Wednesday were actually relative to cable television
(Comcast) and/or phone wires (Verizon).
In an effort to help us focus on our primary work, the electric utility
power lines, please be very descriptive when you call into the SMLD
Customer Service team to report downed wires.
The more detail that you give us will help us to determine the
correct course of action. For
instance, did you hear a noise prior to your power outage?
Do you still have power? It
is important to note if you still have power, but no cable or telephone
service.
The SMLD would like to help its customers to identify cable television,
phone and power wires. Please
see the picture below showing a detailed image of these lines with each
labeled for your information. Please
recognize that the SMLD is not responsible for Comcast or Verizon lines,
or their exact location to your residence.
This general diagram is being provided to assist the SMLD in
responding to power outages quickly and effectively when you report them
to us. As always, please call
the SMLD Customer Service team at 978-422-8267 with any questions.
Thank you. |
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| * Given the proper
information, we can dispatch our crews to SMLD outages efficiently and
effectively. So, when calling in to report an outage or a downed
line let us know:
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 | Do you have power in your home? |
| If not, can you tell which line is down? |
| If so, is there a problem with a circuit in your own home?
Please check your home’s circuit breaker panel. |
| Was a generator ever in use? |
| Do you have blinking lights? |
| Do your neighbors have lights, or is a town street light on? |
| Is your cable out? |
| Is your telephone out? |
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Last modified: March 05, 2010
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